Spice Nepal Private Limited

Spice Nepal Private Ltd. (SNPL) is a privately owned GSM mobile operator in Nepal and it is the first company to operate private GSM services in the sector of telecommunications in Nepal with the brand name “MERO MOBILE”. The monopoly held by the state-owned telecommunications company, Nepal Telecom is broken by SNPL, building a new arena in cellular telephony services.

SNPL was established in the year 2004 and commercially launched its services September 17, 2005 in the valley and vicinity. Around 2 years of time span of operation, SNPL has extended its services to different geographical areas of Nepal. 14 out of the 14 zones of Nepal are covered with Mero Mobile. SNPL is gradually expanding its network coverage in various rural areas of the country.

SNPL has one by one, introducing services like call waiting, call forwarding, conference call, Voice Mail, Missed Calls Notifications, SMS to e-mail, E-mail to SMS, USSD, Mobile Internet(GPRS), Multimedia Messaging Services(MMS), Personalized Ring back Tones(PRBT) and different Value Added Services. It has always adopted new technologies and services available in the international market and provided them among its subscribers. Most of the services were introduced for the first time in Nepalese Telecommunication Services market which has re-defined Mero Mobile as the most innovative, modern, accessible and popular brand in Nepal with more than 1 million subscribers within the country.
SNPL is providing services to the subscribers through its huge distribution network along with its three customer care centers located in Kathmandu and Pokhara. It is gradually opening new customer care centers in different parts of Nepal where SNPL has extended its networks.

SNPL bagged awards for “Mobile Operator with Best Consumer Pull in Nepal” and “Most Innovative Mobile Operator in Nepal”. SNPL is determined to introduce new innovative services and facilities to the people of Nepal.

Some of the services of Mero Mobile
1) SMS to E-mail
It is a service where one can send message to near and dear ones, family and friends through text message where it relays SMS text message as e-mails. The SMS will be delivered to the receiver as email immediately with cheap charges for sending the SMS!

2) PRBT (Personal Ring Back Tone): This is one of the best services provided by Mero Mobile which allows a mobile user to pre-define-specific Ring Back Tone to be played back to callers.
The boring dull ring tone “tring tring” can be replaced by choosing a tune from a wide variety of categories from Nepali to Hindi, International hits, sentimental or devotional, filmy dialogues, funny, sad & serious tones and can make your friends listen to their favorite song every time they call you.

3) Mobile Internet [GPRS]
GPRS (General Packet Radio Service) is available with Mero Mobile. It’s a method of enhancing 2G (second generation) phones to enable them to send and receive data more rapidly. The phone is “always on” and can transfer data immediately at higher speeds (32-48 Kbps) with a GPRS connection. An additional benefit is that data can be transferred at the same time a voice call is made.

4) MMS (Multimedia Messaging Service)
It is also one of the important services provided by Mero Mobile and also the most recent development in mobile messaging. This service allows sending and receiving wireless messages that include images, audio and video clips, also immediately. MMS allows the transmission of up to 100 kilobytes of data.
Users can send MMS to any GPRS enabled mobile in Nepal. They can be viewed if they have MMS enabled phones. Subscribers can also e-mail these photos to any e-mail ID.

5) Missed Call Notification
This service informs the subscribers through an SMS; the number of calls missed during the time his/her Mero Mobile phone was switched off. The Missed Call Service (MCS) is the right option if you do not use Voicemail as it captures the caller ID of incoming calls when you are out of coverage/network or you are out of contact. It then sends you an SMS message to your mobile phone that includes the captured Caller ID, date and time of the missed call.
This service sends an SMS with missed call details; you can then immediately run a call, or wait for a more convenient time.

6) USSD (Unstructured Supplementary Service Data)
Unstructured Supplementary Service Data (USSD) is a text based messaging service. It is different from SMS, because it is not a store & forward service; it is a session oriented service where the user gets a flash message.
Session oriented Service: USSD is simple and similar to voice calls as the user only need to dial a short code directly from the handset keypad to send a USSD command and open a USSD session. The user needs to dial the designated USSD number to access services through USSD. USSD numbers typically start with a '*' and end with "#". (e.g. *900#).

7) Voice Mail
Voice mail is a 24-hour universally accessible voice messaging service. It will answer your telephone calls and allow callers to leave messages when you are unable to take calls. Calls are diverted to Voice mail when the user is unavailable or has the phone switched off. The phone alerts and provides information to receive the message.

Note: To connect all the services except USSD, please readers log on the official website of Spice Nepal Pvt. Ltd. i.e. ( www.spicenepal.com) or dial 9005 from your Mero Mobile phone.